We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
The members Status & Health Check section may help you self troubleshoot connection issues.
Updates:
May 18 2012 – Diablo III support for the US realms has been added to Reduce the Lag
You need to be using the latest version of the client – v3.1.12 (it was uploaded today)
We’re still testing a few things out, so please let us know how it goes for you.
May 2 2012 – Support for TERA added
We’re still testing a few things, but so far everything looks to be working. Enjoy
Feb 25 2012 – RTL v3.1.11 for Windows released – Includes support for 64bit Wow
May 1 2011 – On going – Optus and TPG have been experiencing problems during their peak times, causing huge spikes in latency seen in game, often resulting in disconnections. We’ve re-added our special config to help bypass problems with their networks, most users are reporting that it works for them. You will find the temporary settings near the bottom of the realm selection list in our members area. It will work for all Oceanic and West Coast realms. Don’t forget to stop / start the RTL service after you change it. Sorry for the inconvenience, but problems with their network are out of our control.
Contact Us
We really are real people, really! And we also play WoW, so if you have a question why not ask? Also, feel free to check out the FAQs page, we may have already answered your question there.
Updates:
May 18 2012 – Diablo III support for the US realms has been added to Reduce the Lag
You need to be using the latest version of the client – v3.1.12 (it was uploaded today)
We’re still testing a few things out, so please let us know how it goes for you.
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Contact Us:
Optional – Provide the results of Pathping
For network issues it can be useful if you provide us the results of a pathping test. here’s how